Tech Support:     'I need you to right-click on the Open Desktop.' 

Customer:            'OK.' 

Tech Support:     'Did you get a pop-up menu?' 

Customer:            'No.' 

Tech Support:     'OK. Right-Click again. Do you see a pop-up menu?' 

Customer:           'No.' 

Tech Support:     'OK, sir. Can you tell me what you have done up until this point?' 

Customer:           'Sure.  You told me to write 'click' and I wrote 'click'.'