Hard people deny logic, and sometimes common sense. Well, or so it seems to us. The essence of the other - there are those with whom it is very difficult to communicate, but for various reasons it is necessary. In this article, we will find out what types of difficult people are, and then give specific recommendations for communicating with each of them.

Tank
Such a person likes confrontation, conflicts and all types of head-on collisions. Adores to behave aggressively and exert pressure.

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Strategies against "tanks":

Stand on your own. Do not give up positions. Switch attention to your breath, so as not to lose your temper and remain perfectly calm.
Interrupt the attack. The best way to do this is to persistently and persistently repeat the person's name again and again until he turns his attention to you. After that, express your thoughts. The tanks are very sluggish, so drop everything that you think about the situation.
Offer the world. If this is not particularly important, say that you agree, and finish the dispute.

Strategies against "snipers":

Stop, look around, back off. If it seemed that your interlocutor is a "sniper", stop immediately, even in the middle of the sentence. Let him know that you have noticed his behavior. Scan it, and in the meantime he can regard silence as a hidden threat, which can play into your hands.
Use spotlight issues. 
Use the strategy of the tank, if necessary. Hold the position, interrupt the person who just interrupted you, drop his accusation and get ready to attack.
Know-it-all
"Know-it-all" is characterized by the fact that it rarely recognizes its mistakes, and also has a small desire to listen to the interlocutor. Such a person can be interesting at first, but such a demonstration of the ego after a while becomes boring and annoying.