While bitcoin is losing ground, Bitfinex users have found that they lost their most successful investments. The system eliminated the margin positions the minimum. The reasons are still unclear, the company did not give official comments.


Most often, we are talking about large sums are lost when the instantaneous collapse of the courses in the different trading pairs. Stop-loss orders, designed to protect traders against such incidents, were performed at much lower prices than specified in the orders.

View image on Twitter
View image on Twitter

AlkoNafanya
@MichailOk
$NEO $OMG $ETP @bitfinex Lost all my money by a margin call because of internal troubles of bitfinex. I've never done it before and shame but it was all my money for the #family accepting BTC donations
1mHb1iBWz6FAPZWGh9h8UcMAccj5HTJxr
2:16 - 30 Nov. 2017
3 3 2 2 reply Retweet 4 4 Likes
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Lost all of their money on margin because of internal problems Bitfinex. I've never done this before and I'm ashamed, but it was all of my money on family donations accepted in bitcoin 1mHb1iBWz6FAPZWGh9h8UcMAccj5HTJxr.

Some consider the incident an error on the exchange, the other — the hacking (and such a scenario would be for the platform not the first). In any case, it only confirms a trend: Bitfinex is losing the trust of customers.

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Crypto Case Info
@Crypto_Case
#NEO @NEO_Blockchain @bitfinex Machinations continue. This is too much! With 37 to $ 3.7 dollars in one movement... to take it's time with this exchange!!! #SCAM
8:00 am - 30 Nov. 2017
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The machinations continue. This is too much! From $37 to $3.7 in one movement... to take it's time with this exchange!!! #SCAM.

Recently the exchange has already been compared to the infamous Mt. Gox, which collapsed three years ago.

Looking at the chart, it is difficult to suspect the dump: it is clearly visible that there was a sudden collapse of the courses at least three cryptocurrencies (ETP, OMG and NEO).

View image on Twitter
View image on Twitter

Renat
@imrenat
Pump and Dump? There is something shady about @bitfinex and what's happened in the last 3h affecting $XBT $OMG, $NEO, and a number of other currencies. Yes, a LOT of accounts went negative.
1:46 - 30 Nov. 2017
1 1 reply Retweet 343 343 492 492 Likes
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Pump and dump? Something dark is happening with @bitfinex and everything that happened over the past three months from $XBT $OMG, $NEO, and a number of other currencies. Yes, MANY accounts went negative.

While some users called the incident unacceptable and require compensation for the expense of the company, others openly laugh at the beginners and I think that the problem in the margin scheme.

30 Nov

Brian
@biop3rl
@bitfinex You need to make this right - I just went from $100k to$30k ... refunds need to be made and owners made full. This is ending. $NEO $OMG $ETP pic.twitter.com/HcPJlSF1Gk

Evgeni Averkin
@EvgeniAverkin
Why are you blaming bitfinex? Should only blame yourself for investing on margin at the peaks of peaks.
0:30 - 30 Nov. 2017
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Why do you blame Bitfinex? You need only yourself to blame for investing on margin at the top of the peaks.

23h

Steven Nguyen
@StevenN_HOMES
Reply to user @biop3rl @bitfinex
I just started to get the hang of Margin Trading and this BULLSHIT had to happen!!! LOST 85% of my Holdings in Minutes and the system wasn't responded to closing my positions! I WANT MY MONEY BACK TOO!!!!

Citizen White Rock
@CitizenWR
If you lost 85% of your money in minutes then you were not "getting the hang" of margin trading... 
I'd say you learned an important lesson about speculating with borrowed money...
6:55 - 30 Nov. 2017
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If you lost 85% of their money in minutes, then you are "caught" margin trading... I'd say you learned an important lesson about speculation on the money borrowed...

Many users protect Bitfinex, denying the possibility of an internal error:

30 Nov

notsofast
@notsofast
Response @notsofast and 4 users users
It is important to note that this is not the exchange's fault. It's a natural risk of trading to be considered when trading volatile markets, especially at leverage.

Luke Martin
@VentureCoinist
its amazing that people will blame exchanges when this happens.
3:30 - 30 Nov. 2017
7 7 replies 2 Retweets 2 91 1 Like
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It is surprising that people will blame the exchange when that happens.

30 Nov

Bhaskar
@bhaspro
Reply to user @biop3rl @bitfinex
Same here, crashed my NEO too my margin margin loss was supposed to trigger @ NEO $28, but it was sold $11.168, You to make this right and refund too! pic.twitter.com/gjleL1rcMp

ian
@kombuchafox
this is due to lack of liquidity in the market not @bitfinex's fault. sorry man
2:17 - 30 Nov. 2017
2 2 answer 1 1 retweet 12 12 Likes
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This is due to lack of market liquidity, not a bug @bitfinex. Sorry