Thanks a lot for sharing this story. I believe that whatever job we do, we can always try to do it in the best way. With a smile and with positive energy. Whether we are cleaning bathrooms or whether we are a hedgefund manager, it's the how we do our job that matters. In my offline activity our company policy is to welcome everybody and always try to make them have a nice time with us. By staying positive and smiling we make their day better and ours as well. 

Not sure yet if posted before. But Great and I mean it.  I know you're have much success

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You done great post Eliana and yeah i agrie,a lot diffrent people out there and everyone takes something diffrent...but we can do best for those around us.

!BEER

Your current Rank (76) in the battle Arena of Holybread has granted you an Upvote of 10%

That's a great lesson, Eliana! I have been in so many customer support related positions in my lifetime and always did my best to make sure they leave happier than when they came in!

So true ! It's hard to imagine you not smiling, Eliana. You track has been one of joy and cheerfulness to follow eversince I met you on the net.
I paid the price for not being able to smile on the phone when I didn't feel like it... but that was the world of transport, one you can't do without indulgence. And one-way indulgence has never really been my sport... Looks like I'm doing a little better in writing though :) 
Anyway, keep sending the good waves ! Thanks for being YOU :) 👍👍👍

I think I remember this story from before... And you are right... There is no negative thing that can't be beaten by positivity... (Probably because of that, in most of the movies good beats bad... :) )

Thanks for sharing your personal story...

Oh how true this is! Positivity goes a long way - it goes back to that concept of being proactive instead of reactive! I remember this from my hotel days....

Customer service isn't easy but can be rewarding when you can help someone. As frustrating as some situations can be at times, when you approach the person with a kinder and more positive energy, it can really shift their perspective. A lot of the time the person's frustrations aren't even with you directly, just the situation they are going through.

Good post, Sis! Story time is always fun :) 💜 

https://twitter.com/thisisawesomeeg/status/1316145004256071686

Sometimes people are not nice and you are right that we must keep on smiling.  I try to remember that if I cant find something nice to say I just don't speak at all.  You are amazing keep up the good work, and congratulations on your new position.

Sorry about the grumpy client @elianaicgomes, but great that you handled it all with a smile, and I know you will do the same in CTP, good luck on your new job, it's awesome.
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