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Friends take me to a fancy resort for lunch and I am NOT impressed by gooddream

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· @gooddream ·
$40.91
Friends take me to a fancy resort for lunch and I am NOT impressed
I am a pretty simple person.  I have foregone the fancy things in life ever since I abandoned a 6-figure job in the states in order to take on a scuba-diving job that paid $30 a day back in 2004.   It isn't that I don't like fancy things, I just think they are overpriced and often not as good as things that cost a lot less.   

I have a pool on the roof of my condo and the ocean is a block away from my balcony so when someone offered me the opportunity to go to Premiere Village Resort in Da Nang  I was initially intrigued.  It's been so long since I have done anything fancy that I was expecting a luxurious experience second-to-none.   

So I met up with them and decided to go have a look at this wonderful place where we were going to have drinks and lunch as well as hang out by what is mean to be an amazing pool.

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</center>

We started things off by being stopped at the security gate of this massive plot of land on the beach.  My motorbike taxi apparently already knew the deal here because he didn't try to go beyond the security gate.   I waited here for my friend because she had a QR code booking that was going to get us into the property.

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![image.png](https://cdn.steemitimages.com/DQmNr7J1pVU7phUsy5JAEk7HqvSrv623GiqAt6qMnfUrTRT/image.png)
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You jump on one of the limo golf-carts and they take you to the restaurant that you want to visit.  The property is absolutely massive so I am glad we had a ride.  It was really hot and the restaurant was quite far away.

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![image.png](https://cdn.steemitimages.com/DQmaK1bV2kvZwtZswY3wAGTCBmpE8UiMCyVi7R7CSPpxokK/image.png)
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Along the way we passed by the rental properties and I gotta say, this is not your typical hotel.  These were massive villas and most of them had their own pool.

Upon arriving at the beachside pool/bar/restaurant I was still quite impressed and thinking that this was going to be a great day out.  I expected things to be more expensive here because that is just the nature of the game at hotels around the world.

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![image.png](https://cdn.steemitimages.com/DQmZo2hemCCY2L3GvCpHPt4szUqBeT4NJFEVDWX7HGxxaJR/image.png)
</center>

23k VND is roughly $1 US so these prices are not outrageous with a Tiger Draught beer costing around $4.   But when you consider that most of the places I hang out at this same beer is $1, I was already a bit annoyed.   This wasn't a game-ender for me though, that would come much later in the process.  My irritation began when it took something absurd like 5 minutes for us to get a draught beer, a coke, and a vodka with soda.   We were at the bar as well and there were 4 bartenders and the place was not slammed.... they are just very badly disorganized.  

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![image.png](https://cdn.steemitimages.com/DQmTS7YhrPcaXKyazK1PgqfdSzEWRe8nkW512wUKbqcFqJb/image.png)
</center>

As you can tell from this picture, the place wasn't really even very busy but the fact that it took 5 times as long for me to get a simple beverage than it would have taken at any of my usual dive bars was not a good sign.  

Once we were seated the service dwindled even further.

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![image.png](https://cdn.steemitimages.com/DQmZy88wcQ7B2NqJrqAVYd2QB8aDB7Fza8JonGMxN2QNQeV/image.png)
</center>

It was a lovely environment and was reasonably cool being right next to the beach but once our beverages ran dry it was impossible to get the attention of any staff members for a refill.  Perhaps it sounds like I am being fussy here but we had to walk on the hot pavement all the way back to the bar to get another drink.   When you are charging 5x the price of smaller places I feel like your level of service needs to be significantly better than this.   

The food was disgusting.  I didn't even bother to take a picture of it but the fried calamari, which is something that should be very easy to pull off in any establishment, was **clearly frozen store-bought rings** and by the time it got to me it was cold.   What do you serve as a dipping sauce with friend calamari?   Well, I don't know for sure but I am pretty sure it isn't ketchup - which is what I received.   

It didn't come as much of a surprise that when we left that our bill was completely wrong as well.   30% of the drinks we had were not on the bill and I wasn't going to point that out to them since I was already very irritated about the extremely piss-poor service.   With this terrible service came a 15% service charge as well and honestly, they do not deserve that.   

My friends pay for a membership here and have since then invited me back a number of times.  I have joined them once because I wanted to try out my boogie-board.   I didn't order a single drink while I was there though because there isn't a point.  If I order a $4 draught, I expect it to not be warm and take 10 minutes to arrive.   

When they invite me in the future I will likely decline.  I see no reason to go to this place and if the level of service here is a representation of what it is like at the other fancier places in town, I will stick to my dive bars thank you very much!

I'm not even going to tell people where this place is because I can see no reason to go there.   
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vote details (223)
@asean.hive ·
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@bozz ·
$0.61
Do they think it is great, or do they just go there because of the beach.  That's too bad when something is disappointing like that. It's probably good that you don't come back to the states, the wait for drinks here would probably push you over the edge!  Especially when places are busy.  My wife and I went to a place last Friday night that was borderline ridiculous for the wait.  It's not always like that though, so we figured it was just an off night.  That Bleach Blonde Ale sounds interesting.  
👍  ,
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vote details (2)
@gooddream ·
I think they go there because they got talked into a membership for a couple hundred dollars a year and now they want to make sure that they get their money's worth.   I suppose there is some allure to having a membership to a private club but with such terrible service, I don't really understand why else someone would go there.   This establishment is right next to a public beach-access road, so it's not like you need the membership to get to the ocean.  

I guess the giant towels that the place provides is some sort of incentive.  
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vote details (1)
@bozz ·
$0.06
Haha, must be since it isn't the service. If the service were top notch then I could see it might be nice getting pampered.  
👍  
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vote details (1)
@cryptoandcoffee ·
$0.48
Not a great advert especially just getting the basics right. Slow drinks and Ketchup with Calamari would have my head spinning. Do the waiters just not put any effort in because they know hey are earning the set 15% service fee anyway. Sounds like a definite stay away joint.
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vote details (2)
@gooddream ·
I'm pretty sure the automatic service charge is at least part of the reason why the staff don't really care.  I don't think anyone tips above that amount, I know that I didn't.   The fact that the staff aren't even remembering to write down 1/3 of the things we ordered kind of suggests to me that there is no management or at the least very poor management employed here.  
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@doitvoluntarily ·
$0.02
location,location,location! :)
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vote details (1)
@namiks ·
$0.91
> My irritation began when it took something absurd like 5 minutes for us to get a draught beer, a coke, and a vodka with soda. We were at the bar as well and there were 4 bartenders and the place was not slammed.... they are just very badly disorganized.

I've seen a lot of this here in Armenia. The cafes or bars can be riddled with workers, but the majority seem to just be standing around doing nothing, only making it harder for the few that are actually working. A lot of places here fail because of it, sometimes I find a place I like, notice that there *are* customers, but most of the time more workers than customers present. Every few months or so the places disappear as they clearly go under.

The other day I was at a place that makes their own beer, they also sell food and the prices/quality are actually very good. But the service is absolute trash. You have to really wave down a waiter to get their attention for anything, even just getting a menu. One waiter took our order, returned about ten minutes later with something we didn't even order, then instead of taking it back and giving a simple apology over the easy mistake, ended up arguing with us and trying to convince us we actually did order it.

I feel the best places tend to be where the Russians are the majority. Armenians don't seem to have an idea of how this industry works still. I don't think they're the business types. The Russian places tend to seem more aware and organised, but inevitably crumble still.
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vote details (2)
@gooddream ·
The point you made about the Russians strangely, applies here as well.  The Russian owned businesses are on the customers like hawks as soon as anyone arrives.  I guess they just have higher standards.   The one restaurant that I regularly go to where I know the Russian manager well, he is always standing and watching the entire place and will not only get the staff on the case if someone even remotely looks like they need something, but he will go over and do it himself if needed.   It is for this very reason that this place, which has essentially the same things for sale as everywhere else, is always busy.  

I don't understand how it is that some businesses can't realize that service is the key element to success.   You can have the best food, or the best prices, or even a really wonderful looking establishment like the fancy place I went to but if it is a struggle to get anything from the place, people aren't going to come back.   
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