No technical error, really? That's the whole reason for all of this, was due to a technical error. The network being flooded and not being able to process the large number of users in such a short timeframe is due to a technical error. And yes of course they will make back the money, they're one of the most popular, trusted,  and used exchanges there is. This is just a tiny little hump for them get over with many more to come im sure, thats to be expected from a business in the Cryptocurrency world.