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Pretty Discouraged with the Password/Key Issue by mackmck

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· @mackmck ·
Pretty Discouraged with the Password/Key Issue
![Screen Shot 2019-04-17 at 7.32.59 AM.png](https://cdn.steemitimages.com/DQmaWgByza1sCTw2UmGkKi8AWFPYZokkcuVB7SnYPu5YRXR/Screen%20Shot%202019-04-17%20at%207.32.59%20AM.png)

I have to say that I am pretty discouraged with this new password/key situation. I have gotten no help to find the backup password PDF so I have no access to any password except the one I was urged to save when I opened my steemit account. At the moment the only thing I think I am completely locked out of is my wallet. However, if Steemit ever requires me to log out of this site, I am sure I will no longer have any access to Steemit. When that happens I guess I have just lost everything.

Isn't there someone from Steemit.com who will show enough concern to explain to me how to find my password PDF?  The only responses I have gotten from my pleas for help so far are these:

![Screen Shot 2019-04-17 at 7.38.55 AM.png](https://cdn.steemitimages.com/DQmPPZjTFvphFJHRitEZZ7fsKYUUWf5vJGXzuUSjaRdZBJn/Screen%20Shot%202019-04-17%20at%207.38.55%20AM.png)
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vote details (7)
@christian-trail ·
Just now seeing this post.

If you are seeing that message when trying to log into steemit.com then you or your browser is trying to log in with a key with higher permissions than posting key.

In other words, you are either trying to use the active or the master key. Either of which is what you need to log into the wallet.

If your browser is storing passwords then you can get them from there, would depend on which browser your using but it can be done.

Also, the links for downloading the pdf or logging into the wallet should work from that image you posted.

I have sent you both an email and message on steemit chat. We'll get ya sorted.  Grats on 60 by the way :)

Blessings.
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