Hi,

we are sorry that you had trouble downloading the password backup. We added an alert box to make sure the user checks whether the download was successful. 
Steemit is not involved in the account creation process. The only email you receive is a receipt for your purchase. We never store your password or keys on our servers. Accounts are immediately created after your payment was authorized by your bank.

With the next release we will add a small FAQ section which explains all these details.

Thank you for being among the first customers of Steem.Ninja.

We refunded your first payment and hope that you now enjoy your brand new steem account!
Regards,

@steem.ninja