Stale Account Info Due to Caching Error by steemitdev

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steemit · @steemitdev · Apr 19 '18

Stale Account Info Due to Caching Error

Starting at 5:50 AM Eastern time, a data caching error caused steemit.com and other applications leveraging Steemit’s HTTP API to display stale account history data. The fact that multiple applications displayed this information lead some users to believe that the issue was with the Steem blockchain, however, that was not the case. At no time was the blockchain affected and therefore at no time were follower counts, posts, or funds at risk.
 
We are still investigating the exact cause of the original caching error and should have fixes deployed within 24 hours. We have also instituted fixes which ensure that if the bug does appear again it will not result in stale account history being displayed. We apologize for any inconvenience this may have caused. 
 
_Team Steemit_

👍 yabapmatt, therealwolf, donkeypong, timcliff, terrybrock, analisa, kevinwong, whatsup, foovler, thelindvall, mac128k, skapaneas, otemzi, pbock, sbamsoneu, javirid, garethnelsonuk, trendo, enjar, steemitdev, themarkymark, newsrx, muksihs, amaiman, hispeedimagins, mejustandrew, mys, arconite, magali, koltregaskes, muhammadridha173, bieer, nael-boussetta, tychoxi, joyfulstar, aacr07, salim001, shredz7, diogogomes, me-do, valleybkk, leatherdog-games, gordon92, shadabprince, siabu, beyondlock, yar72, bookeyclaudia

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`category`	steemit
`json_metadata`	{"tags":["steemit","steem","outage"],"app":"steemit/0.1","format":"markdown"}
`created`	2018-04-19 18:04:57
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`total_payout_value`	0.000 HBD
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`author_reputation`	17,757,631,438,715
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
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`percent_hbd`	10,000
`post_id`	50,980,181
`net_rshares`	4,289,385,491,157
`author_curate_reward`	""

properties (23)vote details (48)

voter	rshares	pct
analisa	263,263,005,198	5%
donkeypong	758,705,122,812	5%
kevinwong	153,471,634,107	2.25%
skapaneas	9,900,370,273	6%
thelindvall	14,360,779,673	100%
arconite	904,294,793	1.12%
timcliff	511,382,065,205	75%
terrybrock	328,986,787,317	100%
whatsup	55,460,451,634	20%
garethnelsonuk	3,981,878,112	100%
steemitdev	2,379,907,257	100%
javirid	4,368,864,839	100%
pbock	7,150,628,774	100%
me-do	244,279,532	1%
mys	967,187,078	1%
diogogomes	281,418,074	83%
enjar	2,709,938,794	11%
trendo	3,115,954,475	100%
themarkymark	2,168,246,598	1%
sbamsoneu	5,658,428,965	100%
foovler	27,860,263,202	100%
koltregaskes	602,323,167	100%
salim001	327,164,141	100%
therealwolf	851,200,767,221	100%
yabapmatt	1,248,388,062,822	100%
otemzi	7,498,455,193	100%
mejustandrew	1,165,703,055	100%
muksihs	1,836,484,784	100%
hispeedimagins	1,252,061,012	100%
amaiman	1,792,517,880	100%
newsrx	1,896,199,835	100%
tychoxi	386,719,025	100%
gordon92	94,345,331	1.12%
bieer	510,564,040	100%
nael-boussetta	397,438,430	100%
aacr07	330,115,721	100%
shredz7	315,182,954	100%
mac128k	12,274,033,382	100%
muhammadridha173	515,430,000	100%
bookeyclaudia	0	0%
joyfulstar	353,928,090	100%
magali	612,358,446	100%
yar72	0	62.44%
beyondlock	0	100%
leatherdog-games	127,693,425	100%
siabu	0	100%
valleybkk	186,436,491	100%
shadabprince	0	30%

@angela.merkel · Apr 19 '18

Thank you for the informations! We can solve all problems!

properties (22)

`author`	angela.merkel
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t204613463z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 20:46:12
`last_update`	2018-04-19 20:46:12
`depth`	1
`children`	0
`last_payout`	2018-04-26 20:46:12
`cashout_time`	1969-12-31 23:59:59
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`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	58
`author_reputation`	-20,612,002,050
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	51,000,690
`net_rshares`	0

@blogiwank · Apr 19 '18

Thank your for your explanation, @steemitdev.

I hope Team Steemit can resolve the probleem soon.

This is my report on my community in Jakarta at the time the problem. Sorry, it is still in Bahasa Indonesia.

https://steemit.com/steemit/@blogiwank/20180420-steemit-error

properties (22)

`author`	blogiwank
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t202743898z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"users":["steemitdev"],"links":["https://steemit.com/steemit/@blogiwank/20180420-steemit-error"],"app":"steemit/0.1"}
`created`	2018-04-19 20:27:45
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`depth`	1
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`total_payout_value`	0.000 HBD
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`pending_payout_value`	0.000 HBD
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`author_reputation`	6,231,302,344,501
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
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`post_id`	50,998,407
`net_rshares`	0

@captainobviou3 · Apr 19 '18

Thats why we have [steem speak.](https://discord.gg/fymha9H)

properties (22)

`author`	captainobviou3
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t201234045z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"links":["https://discord.gg/fymha9H"],"app":"steemit/0.1"}
`created`	2018-04-19 20:12:33
`last_update`	2018-04-19 20:12:33
`depth`	1
`children`	0
`last_payout`	2018-04-26 20:12:33
`cashout_time`	1969-12-31 23:59:59
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`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	60
`author_reputation`	36,315,737,966,229
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,996,540
`net_rshares`	0

@diodio · Apr 21 '18

@steevc true talk, steemit needs an official page like all other social media, as a matter of fact , I will suggest that an important update like this be received on every steemians page.This will keep us abreast of recent antecedent and unfolding events.

properties (22)

`author`	diodio
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180421t094755484z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"users":["steevc"],"app":"steemit/0.1"}
`created`	2018-04-21 09:48:36
`last_update`	2018-04-21 09:48:36
`depth`	1
`children`	0
`last_payout`	2018-04-28 09:48:36
`cashout_time`	1969-12-31 23:59:59
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`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
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`author_reputation`	671,400,776,099
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
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`percent_hbd`	10,000
`post_id`	51,279,261
`net_rshares`	0

@emrebeyler · Apr 19 '18

$0.09

Too good to be true. Is this an incident report?

👍 isnochys, otemzi

`author`	emrebeyler
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t181148832z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 18:11:51
`last_update`	2018-04-19 18:11:51
`depth`	1
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`promoted`	0.000 HBD
`body_length`	48
`author_reputation`	448,535,049,068,622
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,981,017
`net_rshares`	15,833,211,726
`author_curate_reward`	""

properties (23)vote details (2)

voter	weight	wgt%	rshares	pct	time
isnochys	0 B		8,514,719,458	38%
otemzi	0 B		7,318,492,268	100%

@isnochys · Apr 19 '18

$0.04

It is a badly done incident report.
And I should know that business. 
But it is a step in the right direction:))

👍 isnochys

`author`	isnochys
`permlink`	re-emrebeyler-re-steemitdev-stale-account-info-due-to-caching-error-20180419t191130072z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 19:11:33
`last_update`	2018-04-19 19:11:33
`depth`	2
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`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
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`percent_hbd`	10,000
`post_id`	50,988,773
`net_rshares`	7,416,778,230
`author_curate_reward`	""

properties (23)vote details (1)

voter	weight	wgt%	rshares	pct	time
isnochys	0 B		7,416,778,230	30.4%

@otemzi · Apr 19 '18

Lol I believe it is

properties (22)

@enjar · Apr 19 '18

I took it as a sign that I needed to go to bed lol. Left me a little confused that early in the morning why I was only seeing blogs/comments saying they where 12 or more day old and everything more recent being missing. 

Thanks you for communicating with the community in regards to this outage.

properties (22)

`author`	enjar
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t185437296z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 18:54:39
`last_update`	2018-04-19 18:54:39
`depth`	1
`children`	0
`last_payout`	2018-04-26 18:54:39
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
`curator_payout_value`	0.000 HBD
`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	296
`author_reputation`	1,196,664,872,415,382
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,986,570
`net_rshares`	0

@everittdmickey · Apr 19 '18

ok..
I can breath now.

properties (22)

`author`	everittdmickey
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t181736189z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 18:17:36
`last_update`	2018-04-19 18:17:36
`depth`	1
`children`	0
`last_payout`	2018-04-26 18:17:36
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
`curator_payout_value`	0.000 HBD
`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	22
`author_reputation`	237,810,557,737,590
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,981,748
`net_rshares`	0

@iskandarpcc · Apr 19 '18

Oke .. thank for information ..

properties (22)

`author`	iskandarpcc
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t181701019z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 18:17:06
`last_update`	2018-04-19 18:17:06
`depth`	1
`children`	0
`last_payout`	2018-04-26 18:17:06
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
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`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	31
`author_reputation`	561,879,501,151
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,981,678
`net_rshares`	0

@mejustandrew · Apr 19 '18

You are pretty fast! The hardest bugs to solve are that which are hard to reproduce, as this one may be, I am afraid. Good luck with it and hope we will hear good news from you guys soon!

properties (22)

`author`	mejustandrew
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t182953031z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 18:29:54
`last_update`	2018-04-19 18:29:54
`depth`	1
`children`	0
`last_payout`	2018-04-26 18:29:54
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
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`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	187
`author_reputation`	6,245,491,946,485
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
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`percent_hbd`	10,000
`post_id`	50,983,303
`net_rshares`	0

@moemanmoesly · Apr 19 '18

Never seen a problem like this before hopefully it does not happen too often otherwise there could be a lot of people panicking.

properties (22)

`author`	moemanmoesly
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t195044013z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 19:50:45
`last_update`	2018-04-19 19:50:45
`depth`	1
`children`	1
`last_payout`	2018-04-26 19:50:45
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
`curator_payout_value`	0.000 HBD
`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	128
`author_reputation`	99,350,146,725,915
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,993,926
`net_rshares`	0

@newsrx · Apr 19 '18 (edited)

This isn't the first time this has happened. Though it may have been a different cause then.

properties (22)

`author`	newsrx
`permlink`	re-moemanmoesly-re-steemitdev-stale-account-info-due-to-caching-error-20180419t195626602z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 19:56:27
`last_update`	2018-04-19 19:56:45
`depth`	2
`children`	0
`last_payout`	2018-04-26 19:56:27
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
`curator_payout_value`	0.000 HBD
`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	92
`author_reputation`	-46,947,988,096
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,994,625
`net_rshares`	0

@pbock · Apr 19 '18

good to know :)

me and a couple of others had more or less puzzled out it was something to do with caching.

properties (22)

`author`	pbock
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t192956398z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 19:29:57
`last_update`	2018-04-19 19:29:57
`depth`	1
`children`	0
`last_payout`	2018-04-26 19:29:57
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
`curator_payout_value`	0.000 HBD
`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	108
`author_reputation`	10,957,121,888,274
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,991,211
`net_rshares`	0

@prince121 · Apr 19 '18 (edited)

When steemit crashing , I was very scared. 
But after about 1 hour it was turned on again,
 I was very happy and exciting also...
Thanks Steemit team for notice us...

properties (22)

`author`	prince121
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180419t182648918z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 18:26:51
`last_update`	2018-04-19 18:29:21
`depth`	1
`children`	0
`last_payout`	2018-04-26 18:26:51
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.000 HBD
`curator_payout_value`	0.000 HBD
`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	166
`author_reputation`	9,643,116,017,783
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	50,982,861
`net_rshares`	0

@programmingvalue · Jun 1 '18

$0.15

Too much centralization around these APIs...

👍 kjnk

`author`	programmingvalue
`permlink`	re-steemitdev-stale-account-info-due-to-caching-error-20180601t093132940z
`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-06-01 09:31:33
`last_update`	2018-06-01 09:31:33
`depth`	1
`children`	0
`last_payout`	2018-06-08 09:31:33
`cashout_time`	1969-12-31 23:59:59
`total_payout_value`	0.114 HBD
`curator_payout_value`	0.037 HBD
`pending_payout_value`	0.000 HBD
`promoted`	0.000 HBD
`body_length`	44
`author_reputation`	2,087,259,996,059
`root_title`	"Stale Account Info Due to Caching Error"
`beneficiaries`	`[]`
`max_accepted_payout`	1,000,000.000 HBD
`percent_hbd`	10,000
`post_id`	58,731,043
`net_rshares`	41,001,328,921
`author_curate_reward`	""

properties (23)vote details (1)

voter	weight	wgt%	rshares	pct	time
kjnk	0 B		41,001,328,921	100%

@sequentialvibe · Apr 19 '18

I was wondering what that was. Thanks for the heads up! I thought my time machine actually worked this time!

properties (22)

`author`	sequentialvibe
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`category`	steemit
`json_metadata`	{"tags":["steemit"],"app":"steemit/0.1"}
`created`	2018-04-19 18:12:15
`last_update`	2018-04-19 18:12:15
`depth`	1
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`cashout_time`	1969-12-31 23:59:59
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`body_length`	108
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@steevc · Apr 19 '18

$1.33

Steemit needs a status page that shows if things are up. When it goes wrong people panic. We need something on Twitter or elsewhere we can check for updates.

👍 morning, therealwolf, steemsmarter, barton26, glenalbrethsen, dehenne, milanihl, sweetyvshah, diogogomes, watered, distantsignal

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@glenalbrethsen · Apr 19 '18

$0.09

I'm in full agreement with you. A status page or something offsite where people can go for updates. Both. Discord maybe? A GINAbot alert? Something. I'd rather keep it in the confines of what users are commonly using that doesn't include the social media we're attempting to transition away from, but hey, even that is better than panicking from lack of information.

👍 steevc

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@dune69 · Apr 19 '18

$0.27

you could have just signed into
https://steemitstage.com
with your posing key as the steem blockchain was running just fine on there

👍 dune69, glenalbrethsen, caladan, deak

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2 replies

@milanihl · Apr 19 '18

$0.03

[Cachet](https://cachethq.io/) is even with this ironic name a very nice opensource project just for this, i am using it myself a longer while.

👍 steevc

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@timcliff · Apr 19 '18

$0.07

They indicated in [this post](https://steemit.com/performance/@steemitblog/performance-and-scalability-updates) that they do not like to give out real-time updates until they know what is going on, as it may provide information to a potential attacker. It seems better for them to make sure everything is safe before they tell the world that there is a problem.

👍 terrybrock, steevc

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@steevc · Apr 19 '18

That's fair enough, but letting people know they are aware there are issues helps to quell the panic.

I was thinking of something like this https://status.dropbox.com/

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5 replies

@sweetyvshah · Apr 19 '18

Agree with @steevc we must have a separate announcement page or channel.

👍 devangbuch

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@terrybrock · Apr 20 '18

Thank you, @steemitdev We appreciate your watching out for us.

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@themarkymark · Apr 19 '18

$0.59

Thanks for reporting what happened!
I was expecting much longer downtime and was happy to see it recovered quickly.

👍 reggaemuffin

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@therealwolf · Apr 19 '18 (edited)

Big thanks for the update and fast recovery time!

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@pbock · Apr 19 '18

I *nearly* managed to read the first paragraph in your post about  it possibly being a caching issue before it redirected me to a somethings wrong page ;)

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@therealwolf · Apr 19 '18

$0.04

I know what you mean ;) A refresh helps sometimes in that case.

👍 pbock

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@trendo · Apr 19 '18

Well, it's good to hear that from your side! I'm pretty sure a lot of users were a bit concerned (myself included) about this, because nobody knew exactly what's wrong.

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@yandot · Apr 19 '18

Thank you for new update! Waiting for new update soon to be better!

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