![Screen Shot 2021-01-17 at 11.18.46 AM.png](https://images.hive.blog/DQmNtnJSzoBTz8bufnbw6NAB7ZGbSF7fYc3pMPAy1yK9jWD/Screen%20Shot%202021-01-17%20at%2011.18.46%20AM.png) credit: pixabay.com 很多人高调秉持着客户至上的原则,在对待一些客服或服务人员的时候态度相对来说比较强硬。可是,其实,真的有必要这样吗?首先给人感觉不近人情,其次也直接影响到对方的情绪。在这种气氛下达成满意结果的可能性将被大大大折扣。作为客户的目的是要解决自己的问题,并没有必要把问题提升到个人层面。更何况,大多数情况下,客服和服务人员并不是问题的原因,只是因为工作,他们要直接面对客户的种种问题。而且,他们也是人,也有自己的问题。与人示好,反而跟可能把问题解决。 去年年底我们配眼镜的时候也同时购买了一年的保险,这样万一有效期内眼镜坏了可以免费换新的。结果,在向FSA 报销的时候,眼镜的保费被拒付。因为不清楚运作,我决定打电话去FSA 了解。 等电话接通以后,我也知道原来我们公司有专门对口的服务代表。在跟她接通电话后,她问了我的姓名,可是并没有主动告诉我她的名字。我就主动问她,并跟她问好。一个简单的问候,她的态度马上变得积极,热情起来。在得到自己想要的答案后,她问我是否还有什么问题。我想到之前的一笔被拒的报销,就马上问她是不是矫正鞋垫不能报销呀?她说很多情况下矫正鞋子不能报销,可是鞋垫却是可以的。并且马上帮我查询之前的被拒记录。这才发现,原来我自己在报销申请的时候,马虎把发票附错了... 难怪会被拒付! 等我把正确的发票上传后,我再次打电话过去跟她确认。电话一接通,我就直接称呼她的名字,并说早上的时候跟她聊过,她马上很热情地说是的,她记得。并当即帮我确认报销,一下子大几百块的钱回来了。 去年是第一年我们使用FSA,而且,每次在看病的时候,老是没有养成使用FSA卡的支付习惯。因此,也是在年底的时候急急忙忙赶快找历史的发票来一次性报销。结果没想到自己乌龙,居然付错发票,而且在被拒后也没有去问到底为什么被拒,就想当然认为是鞋垫不包。这次要不是自己多跟人家聊几句,礼貌性地主动问人家名字,这几百块也就无法得到报销了。 遇到一些问题的时候,人的心里难免比较着急。即使如此,还是要控制好自己的情绪,礼貌待人。除非是那些不可理喻的人。真诚待人总是更加可取,更有利于解决问题。它也可以让你自己的内心得到更大的满足和平和。
author | susanli3769 |
---|---|
permlink | 3ggudp |
category | hive-105017 |
json_metadata | {"tags":["cn","cn-reader","team-cn","wherein","cnstm","whalepower","zzan"],"image":["https://images.hive.blog/DQmNtnJSzoBTz8bufnbw6NAB7ZGbSF7fYc3pMPAy1yK9jWD/Screen%20Shot%202021-01-17%20at%2011.18.46%20AM.png"],"app":"hiveblog/0.1","format":"markdown"} |
created | 2021-01-17 20:18:09 |
last_update | 2021-01-17 20:18:09 |
depth | 0 |
children | 0 |
last_payout | 2021-01-24 20:18:09 |
cashout_time | 1969-12-31 23:59:59 |
total_payout_value | 3.814 HBD |
curator_payout_value | 3.444 HBD |
pending_payout_value | 0.000 HBD |
promoted | 0.000 HBD |
body_length | 1,101 |
author_reputation | 991,783,690,126,626 |
root_title | 主动沟通,与人表示善意还是沟通的上策 |
beneficiaries | [] |
max_accepted_payout | 1,000,000.000 HBD |
percent_hbd | 10,000 |
post_id | 101,421,261 |
net_rshares | 32,616,173,835,884 |
author_curate_reward | "" |
voter | weight | wgt% | rshares | pct | time |
---|---|---|---|---|---|
abit | 0 | 13,424,542,967,927 | 50% | ||
mangou007 | 0 | 133,838,300 | 5.46% | ||
joythewanderer | 0 | 637,123,971,073 | 100% | ||
magicmonk | 0 | 1,422,383,379,830 | 50% | ||
bert0 | 0 | 16,351,664,736 | 5.46% | ||
sweetsssj | 0 | 10,671,045,344,802 | 33% | ||
tumutanzi | 0 | 860,751,827 | 45% | ||
coldhair | 0 | 794,861,013 | 45% | ||
fortune-master | 0 | 11,372,767,037 | 100% | ||
aleister | 0 | 18,467,277,432 | 10% | ||
alphacore | 0 | 20,547,141,215 | 1.25% | ||
shenchensucc | 0 | 9,361,014,134 | 27% | ||
khaiyoui | 0 | 20,081,816,138 | 100% | ||
benedict08 | 0 | 101,010,174,593 | 50% | ||
susanli3769 | 0 | 426,942,879,025 | 100% | ||
catwomanteresa | 0 | 104,860,503,992 | 30% | ||
liangfengyouren | 0 | 5,509,921,063 | 80% | ||
mangoanddaddy | 0 | 3,237,998,664 | 80% | ||
fr3eze | 0 | 278,310,034,997 | 100% | ||
aafeng | 0 | 705,324,325,175 | 100% | ||
cn-reader | 0 | 28,567,217,414 | 100% | ||
karja | 0 | 111,724,483,116 | 5% | ||
floatinglin | 0 | 7,287,381,503 | 100% | ||
kimzwarch | 0 | 11,091,660,371 | 4% | ||
yellowbird | 0 | 21,180,333,619 | 80% | ||
chenlocus | 0 | 13,236,962,097 | 100% | ||
dancingapple | 0 | 9,695,849,379 | 40% | ||
minloulou | 0 | 1,045,228,156 | 9% | ||
investegg | 0 | 269,475,173,606 | 11.96% | ||
flamingirl | 0 | 1,437,718,663 | 5.46% | ||
onyechi | 0 | 10,436,822,211 | 67.41% | ||
cnbuddy | 0 | 859,734,495,796 | 90% | ||
etherpunk | 0 | 885,305,719 | 50% | ||
lebin | 0 | 6,989,769,775 | 100% | ||
sneakyninja | 0 | 70,924,599,611 | 100% | ||
fun2learn | 0 | 3,240,676,412 | 3% | ||
maiyude | 0 | 1,819,956,598 | 50% | ||
suhunter | 0 | 857,126,076 | 45% | ||
heidimarie | 0 | 61,468,658,651 | 15% | ||
portugalcoin | 0 | 20,279,057,431 | 15% | ||
jimcustodio | 0 | 1,796,915,033 | 50% | ||
warnas | 0 | 37,283,877,428 | 10% | ||
wilhb81 | 0 | 131,380,532,988 | 25% | ||
emmali | 0 | 139,626,146,212 | 100% | ||
fishbb | 0 | 984,826,475 | 25% | ||
kymio | 0 | 523,414,373 | 3.75% | ||
fishdd | 0 | 959,566,722 | 25% | ||
andrewma | 0 | 10,553,270,178 | 45% | ||
archisteem | 0 | 1,235,693,864 | 7.5% | ||
coder-bts | 0 | 4,317,835,440 | 45% | ||
harkar | 0 | 111,871,694,393 | 15% | ||
julian2013 | 0 | 1,124,451,348 | 1% | ||
idakarlsen | 0 | 57,914,792,520 | 20% | ||
melaniewang | 0 | 7,330,349,430 | 45% | ||
steemaction | 0 | 707,206,059,694 | 100% | ||
changxiu | 0 | 4,524,915,519 | 45% | ||
cherryzz | 0 | 44,701,352,562 | 45% | ||
memeteca | 0 | 687,501,876 | 5.46% | ||
florino | 0 | 823,257,310 | 15% | ||
steemfriends | 0 | 6,405,436,809 | 50% | ||
ctime | 0 | 436,002,638,421 | 9% | ||
tina3721 | 0 | 4,356,596,351 | 45% | ||
andyhsia | 0 | 14,200,097,980 | 90% | ||
epicdice | 0 | 95,870,389,741 | 20% | ||
plankton.token | 0 | 4,645,746,493 | 30% | ||
tggr | 0 | 1,182,786,370 | 3% | ||
contestcoin | 0 | 1,225,287,343 | 100% | ||
moleah | 0 | 54,880,688,352 | 67.3% | ||
btscn | 0 | 109,225,467,171 | 100% | ||
cnbuddy-reward | 0 | 64,235,865,511 | 90% | ||
real3earch | 0 | 1,631,226,535 | 90% | ||
policewala | 0 | 495,576,763,991 | 100% | ||
visionaer3003 | 0 | 233,835,059,673 | 4.25% | ||
portraits | 0 | 0 | 25% | ||
logicforce | 0 | 873,964,029 | 25% | ||
hatschi0773 | 0 | 114,301,003,142 | 5% | ||
hivecur2 | 0 | 37,576,286,013 | 10% | ||
dagobert007 | 0 | 104,951,284,986 | 5% | ||
intacto | 0 | 51,429,168,226 | 4% | ||
emma-emma | 0 | 4,489,033,245 | 100% | ||
boneym | 0 | 105,449,308,718 | 5% | ||
boobcat | 0 | 19,342,174,242 | 5% |