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How Companies Are Using Intelligent Automation to Be More Innovative by vlemon

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· @vlemon ·
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How Companies Are Using Intelligent Automation to Be More Innovative
### [How Companies Are Using Intelligent Automation to Be More Innovative (Harvard Business Review)](https://hbr.org/sponsored/2019/12/how-companies-are-using-intelligent-automation-to-be-more-innovative)

https://hbr.org/resources/images/article_assets/2019/11/Deloitte.article.1.image_-768x384.png

* Deloitte surveyed 523 executives in a range of industries in b across Africa, the Americas, Asia and Europe on their intelligent automation strategies and the impact on their workforces.
* **58% of surveyed executives report they have started their automation journey with 38% piloting (1-10 automations), 12% implementing (11-50 automations), and 8% automating at scale (51+ automations) – twice as many as in 2018.**

### Analysis and Comments
* Deloitte’s full report, which can be found here, flags 2020 as a breakout year for intelligent automation. 
* With firms having targeted low-value opportunities for task-based automation, they are now likely to  increasingly seek to incorporate more advanced analytical and AI technologies as part of their solutions.
* **Interestingly, over 90% of the surveyed organizations expect AI to increase their workforce capacity, particularly through growing back-office capacities.** 
* But finding the right people remains a challenge: **59% of those firms piloting automation stating they lack the workforce capacity and skills required** – an issue that is unlikely to get better anytime soon, with on-going demographic trends continuing to shrink Europe’s available pool of talent (by c. 8m workers by 2028).  






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