The trainers were definitely saints. You could hear them becoming more and more exasperated with the same group of people who were holding back the training, but I don't think they had the power to say, "Your computer doesn't have the requirements for this, we can't help you or train you further under these circumstances. Bye." or "I have just gone through this four times for four other people, why have you not paid attention? You need to be more attentive in this role. Sorry, bye."

This was a role completely out of my comfort zone. I'm not the most peopliest of people persons and I dislike talking on phones at the best of times. But this just seemed so perfect and I thought I could do it. 

I feel like if more help was available and if training had been a bit better I would've felt more confident to do this. But I would receive a call, not know what to do, pop them on hold, rush to the chat-room and ask for help, and there'd be silence for 5 minutes or so and during that time my person was on hold, becoming more and more frustrated. And by the time the team leader would finally give me an answer, he clearly didn't read my sentence fully and the answer was irrelevant and I'd have to ask again and wait again.

So frustrating.

I have a deeper sympathy for inbound call centre workers now.