> I would tell them I'll be going to the local hardware store to buy a competitors lock and key. 

hahaha - I said this the first time I went ni there. It is of course not their fault as an onseller/servicer, but I made it clear that this is ridiculous. 

I think this is something that the digital world has to work out, the protocols can't keep changing as people age, people can't keep up with the learning, it is too hard to keep chasing the latest. All of the photos that people take these days---- must will end up deleted at some point, on purpose, hardware failure or just lost.