I actually know the feeling.  I work in the transportation industry in a leadership position. 
When i question another leader on why they do something tyat clearly isnt the efficient way to do it, nor provides optium coverage for a customer, they get their panties im a wad.
They cut corners, and customers suffer.
All they care about is getting done and going home. 
They could really be stellar by doing things that have the greatest impact on customer service.