| json_metadata | "{"app":"musing/1.1","appTags":["organizations"],"appCategory":"organizations","appTitle":"How organizations lose clients?","appBody":"<p>Two things to me are the factors that really makes any organization loose client.</p><p>Firstly, the management of a km organization can make a firm loose it's clients. That is the reason why organizations need experienced managers who have proper knowledge of managing businesses and knows the ethics and numbs that must be considered for an organization to experience growth. When there is a experienced and intellectual manager, the chances of a firm falling is very thin. </p><p>Secondly, Another factor that risks the success of a company is the customer service. I have been to a bank (name withheld) and while trying to pay in money, an elderly woman came to cash out and was filling a cheque while she was doing that she mistakenly did not fill a particular space. When she handed the cheque to the cashier, the cashier exclaimed and shouted at the woman telling her 'why haven't you filled this space?' she was even talking to her as if they were mates or as if the woman was her junior. So when I saw this, I asked myself if this customer care agent is treating an elderly woman like this then how then will she treat someone who is not even an elderly person. I cannot lie, right from that day I stopped going to that particular branch of my bank to bank. </p><p>Even though the cashier is not a customer care agent, she should be doing everything possible to retain customers in their Banks as that is what makes their bank grow. </p><p>This two factors I think are the key factors which make organizations loose clients.</p>","appDepth":2,"appParentPermlink":"f3t53q2cq","appParentAuthor":"sadman88","musingAppId":"aU2p3C3a8N","musingAppVersion":"1.1","musingPostType":"answer"}" |
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