Viewing a response to: @raycoms/programmer-rant-why-can-t-most-of-us-offer-a-decent-support
That's why you have in professional support 3 levels. First and second in direct contact with the customer and 3rd as development. And never in direct contact. But this is expensive. So most avoid it at all and set someone in first level who was never trained for human contact:)
| author | isnochys |
|---|---|
| permlink | re-raycoms-programmer-rant-why-can-t-most-of-us-offer-a-decent-support-20180108t154530681z |
| category | technology |
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| created | 2018-01-08 15:45:39 |
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